Terms & Conditions

1. About Bhumivox

Bhumivox Experiences Private Limited (“Bhumivox”, “we”, “us” or “our”) is an India-incorporated company offering curated heritage, cultural and civilisational journeys across India, Sri Lanka and South-East Asia.

Our experiences include scheduled group departures, private and family journeys, customised itineraries, educational travel, and specially arranged programmes for institutions, organisations and communities.

Our journeys bring together historical and cultural interpretation, thoughtful travel arrangements and opportunities to experience places, traditions and communities meaningfully.

2. Scope and Acceptance

These Terms apply to the Bhumivox website, travel enquiries, booking requests, confirmed journeys and related travel services provided by Bhumivox.

Browsing our website or submitting an enquiry does not, by itself, create a confirmed travel booking or an obligation to purchase.

When you confirm a booking, your travel agreement consists of the accepted booking confirmation, applicable journey details, disclosed pricing and inclusions, journey-specific payment and cancellation conditions, these Terms, and our Cancellation & Refund Policy.

Journey-specific terms disclosed and accepted before payment govern the particular arrangements to which they relate, subject to applicable law. No subsequent policy update will retrospectively reduce rights under an existing booking without a lawful basis or the traveller’s agreement where required.

Our Privacy Policy separately explains how personal information is collected and handled.

3. Journeys and Services

Bhumivox offers different kinds of journeys depending on the interests, travel requirements and preferences of its guests.

These may include heritage and archaeological experiences, religious and sacred geography journeys, cultural and educational programmes, historical explorations, and journeys focusing on art, architecture, literature and living traditions.

Our journeys may be suitable for individuals, couples, families, senior citizens, diaspora travellers, international guests, student groups, professional organisations and other groups.

The specific services included in each journey will be identified in the applicable itinerary, proposal or booking confirmation.

Descriptions, photographs, sample itineraries and starting prices on the website are provided to help travellers explore their options. The actual confirmed departure details and accepted booking documents determine the services contracted.

4. Enquiries, Reservations and Booking Confirmation

An enquiry, consultation, quotation request or expression of interest does not automatically reserve a place.

A booking is confirmed only when Bhumivox expressly accepts the reservation and issues or communicates a booking confirmation.

Payment may be requested as part of the reservation process, but payment alone does not necessarily confirm every service or supplier arrangement.

Where Bhumivox is unable to confirm a material component after receiving payment, we will communicate the issue and provide an appropriate alternative, price adjustment or refund, as required by the accepted booking conditions and applicable law.

Each confirmed reservation should clearly identify the journey, dates, travellers, principal inclusions, price, payment schedule and relevant conditions.

5. Prices, Payments and Taxes

Journey prices depend on factors including departure dates, room occupancy, group size, transport arrangements, accommodation, airfares, supplier rates and selected services.

Before accepting payment, Bhumivox will disclose the applicable price breakdown, including:

• Journey and departure details.
• Number of travellers and occupancy arrangements.
• Included and excluded services.
• Applicable taxes and supplements.
• Amount payable to confirm the booking.
• Balance payment amount and deadline.
• Applicable cancellation and amendment conditions.

Reservation deposits, instalment arrangements and balance deadlines may differ between journeys. The schedule disclosed and accepted for the specific booking will apply.

Payments should be made only through payment methods or accounts officially communicated and authorised by Bhumivox, with the receiving entity clearly identified.

Invoices and receipts will be issued in accordance with applicable requirements.

6. Cancellations, Amendments and Refunds

The applicable journey-specific Cancellation & Refund Schedule will be made available before payment.

Cancellation charges may vary according to the departure, timing of cancellation, contracted suppliers, applicable ticketing conditions and amounts already committed.

A booking deposit is not automatically non-refundable solely because it is described as a deposit.

Travellers may request cancellation, date changes, substitutions or other amendments through our official contact channels.

Written cancellation requests may be submitted through:

• Email: travel@bhumivox.com
• WhatsApp: +91 73974 37437
• Contact Page: www.bhumivox.com/contact.html

The time at which a written cancellation request is received through an official Bhumivox channel will be considered when determining the applicable cancellation deadline.

Where a refund is due, Bhumivox will provide the relevant calculation and communicate applicable deductions. Refunds will ordinarily be returned to the original payment source, subject to appropriate verification.

For more information, please refer to our Cancellation & Refund Policy.

7. Changes or Cancellation by Bhumivox

We make reasonable efforts to deliver each journey substantially as confirmed.

Certain changes may become necessary because of weather, road conditions, security requirements, religious observances, site restrictions, transportation disruptions or circumstances outside our reasonable control.

Minor adjustments to timings, visit sequences, routes or comparable services may be made where reasonably necessary.

Where a proposed change materially affects an essential feature of the confirmed journey, Bhumivox will inform affected travellers and explain the available options, which may include suitable alternatives, adjustments or applicable refunds.

If Bhumivox cancels a departure for ordinary operational reasons or insufficient participation, travellers will ordinarily be offered a full monetary refund of amounts paid for the cancelled journey or an alternative they voluntarily accept, subject to any additional rights required by law.

Extraordinary events beyond reasonable control will be handled according to the applicable Cancellation & Refund Policy and governing law.

A replacement journey or travel credit will not be imposed where a monetary refund is legally due and the traveller has not agreed to the alternative.

8. Journey Leaders and Expert Accompaniment

The intended journey leader or accompanying expert will be identified in the applicable departure information or booking confirmation.

Some journeys are personally led by historian Chandru Ramesh, while other journeys may involve appropriately experienced historians, cultural interpreters, local specialists or other Bhumivox representatives.

When Chandru Ramesh’s personal accompaniment is specifically advertised as an essential feature of a confirmed departure, Bhumivox recognises its importance to travellers selecting that experience.

If a named leader becomes unavailable, Bhumivox will notify affected travellers as soon as reasonably possible and communicate the proposed arrangements.

Where the change materially affects an essential feature of the confirmed journey, travellers will be informed of available alternatives and applicable cancellation or refund rights. Any such remedy will be determined by the accepted booking conditions and applicable law.

The identification of an intended leader does not guarantee access to every location or activity irrespective of local restrictions or extraordinary circumstances.

9. International Journeys, Flights and Visas

Certain Bhumivox journeys include international flights, visa arrangements or other travel services. Others may be offered on a land-only basis.

The applicable journey proposal and booking confirmation will clearly identify which services are included.

For flight-inclusive journeys, booking details may specify departure airports, airline arrangements, permitted baggage, ticketing deadlines, fare conditions and applicable amendments or cancellation charges.

Where visa arrangements or visa fees are included, Bhumivox will provide the agreed assistance and services. However, visa approval, entry permission and immigration clearance remain decisions of the relevant authorities.

Travellers must provide accurate and timely documents, including valid passports and other required information.

Airline schedules, border requirements and entry conditions may change. Bhumivox will provide relevant assistance within the agreed scope but cannot guarantee decisions made independently by airlines or immigration authorities.

Any resulting changes, deductions or refunds will be handled under the applicable booking conditions and law.

10. Accommodation, Food, Transport and Accessibility

Bhumivox arranges accommodation, meals and transportation according to the confirmed journey inclusions and applicable service category.

Our arranged meals are vegetarian. Travellers requiring Jain, no-onion/no-garlic, vegan or other specific dietary arrangements should inform us in advance so that suitable arrangements can be discussed.

Travellers must also disclose relevant food allergies and serious dietary restrictions. While we make reasonable efforts to communicate requirements to service providers, completely allergen-free preparation or facilities cannot be guaranteed unless specifically confirmed.

Accommodation categories, occupancy arrangements, hotel changes, vehicle categories and transfer arrangements will follow the accepted booking.

Heritage areas, temples, archaeological sites and historic settlements may include stairs, uneven pathways, crowded streets, walking distances and limited accessibility facilities.

Guests with mobility requirements, disabilities or other assistance needs are encouraged to discuss them before booking. We will explain the practical demands of the journey and available arrangements without automatically excluding participation.

11. Health, Safety and Traveller Conduct

Travellers should evaluate the physical requirements of a journey and provide relevant information that is reasonably necessary for safe arrangements.

Bhumivox aims to provide thoughtful planning, practical assistance and reasonable support during journeys. However, Bhumivox is not a medical service provider and does not replace the need for professional medical care or suitable travel insurance.

Travellers are strongly encouraged to hold appropriate insurance covering medical emergencies, cancellation, delays and other relevant travel risks.

Travellers are expected to respect fellow guests, local communities, religious customs, cultural practices, heritage sites, wildlife, property and reasonable safety instructions.

12. Families, Children and Educational Groups

Children may travel with their parents, guardians or appropriately authorised organisers, subject to the suitability of the journey and applicable booking conditions.

Parents and guardians remain responsible for their children’s ordinary supervision, welfare and personal requirements.

For school, university and institutional groups, responsibilities relating to supervision, safeguarding, permissions, emergency contacts, insurance and authorised communication will be established before the journey.

Bhumivox will communicate its own responsibilities and make agreed arrangements for the services it undertakes to provide.

Children’s personal information will be handled according to the applicable Privacy Policy and legal requirements.

13. Private, Institutional and B2B Bookings

Bhumivox may arrange customised journeys for families, schools, universities, corporate organisations, travel companies, travel advisors, destination management companies, associations and other institutions.

Such arrangements may be subject to a separate written proposal or agreement specifying the programme, services, pricing, responsibilities, payment terms, cancellations and operational conditions.

Where a nominated group organiser books on behalf of multiple travellers, Bhumivox may communicate through that authorised representative while preserving any individual rights that cannot legally be excluded.

Professional partnerships, referral arrangements, resale arrangements and institutional collaborations require separate written approval. No enquiry or preliminary discussion creates an automatic agency, exclusivity, commission or representation agreement.

Educational programmes and field visits do not automatically confer academic credits, university recognition or professional certification unless expressly provided by the relevant authorised institution.

14. Heritage Sites, Traditions and Interpretation

Our journeys may include archaeological monuments, museums, temples, historical settlements, culturally significant landscapes and living religious traditions.

Access to these places may be regulated by custodians, public authorities, religious institutions or local conditions. Specific rituals, darshan opportunities, museum access, boat journeys, parikrama activities or other experiences cannot be guaranteed where circumstances prevent them.

Where reasonably possible, Bhumivox will communicate changes and provide appropriate alternatives.

Historical, literary, archaeological and religious interpretations are shared for educational and cultural understanding. Where evidence is uncertain or scholarly interpretations differ, such explanations should not be understood as guarantees of historical conclusions.

Participation in optional religious observances or personal devotional activities remains a matter of individual choice, except where a specific activity is an agreed part of the booking and subject to its conditions.

15. Intellectual Property and Historika Foundations

The Bhumivox name, branding, website materials, original journey content and other creative materials are owned by Bhumivox or used under applicable licences and permissions.

Material belonging to independent authors, photographers, publishers, researchers and other rights holders remains subject to their respective rights.

Historika Foundations is an independent nonprofit organisation with a separate legal, financial and operational identity.

Bhumivox supports Historika’s public-interest heritage mission through its commitment to direct a share of annual profits towards charitable heritage initiatives. This does not make Historika a tour operator, travel supplier or contracting party to Bhumivox bookings.

No Historika research, intellectual property, institutional authorisation or personal data is automatically transferred or licensed to Bhumivox through this relationship.

Payments for Bhumivox journeys are commercial payments for travel services, not charitable donations to Historika.

Travellers and organisations interested in Historika’s independent research, heritage conservation, documentation, education or related work should contact Historika through its own official channels at historika.org.

16. Photography, Communications and Privacy

Bhumivox may photograph or document journeys for legitimate operational, educational or communication purposes, subject to applicable law and individual privacy rights.

Identifiable photographs, recordings or testimonials used for public marketing will be handled according to applicable permissions and consent requirements.

Joining marketing groups, promotional mailing lists or non-essential community channels will not automatically be required merely because a person has booked a journey.

Personal information may be processed for enquiry handling, booking administration, supplier coordination, payments, safety arrangements and other purposes explained in our Privacy Policy.

Bhumivox and Historika maintain separate responsibilities for their respective personal-data activities. A Bhumivox booking does not authorise automatic sharing of traveller information with Historika. Please consult our Privacy Policy for details.

17. Responsibility, Complaints and Applicable Law

Bhumivox is responsible for the services and obligations it undertakes under the confirmed booking, subject to the contractual arrangements and applicable law.

Independent services purchased directly by travellers from third parties remain subject to the relevant providers’ conditions. Nothing in these Terms removes responsibilities legally attributable to Bhumivox.

We encourage travellers to communicate service concerns promptly so that reasonable corrective action can be considered.

Nothing in these Terms excludes legal rights, remedies or protections that cannot lawfully be excluded, including applicable consumer-protection rights.

These Terms are governed by Indian law. Disputes will be subject to applicable laws concerning competent courts, consumer commissions and other legally authorised forums.

18. Customer Support and Grievance Redressal

Whether you are exploring a journey, managing a booking, requesting a cancellation, proposing a group programme or raising a concern, Bhumivox welcomes direct communication:

• New Journeys & Reservations: Contact our team by phone, WhatsApp or email.
• Existing Bookings: Please include your booking reference and departure details.
• Cancellations & Refunds: Submit a written request through an official channel so its receipt can be recorded.
• Institutions & Partnerships: Describe your organisation, proposed travel programme and preferred contact details.

Consumer grievances will be acknowledged within 48 hours and addressed within the period prescribed by applicable law.

Where a grievance is submitted through the website, Bhumivox should provide an acknowledgement and reference that can be used for follow-up.

19. Updates to These Terms

Bhumivox may periodically update these Terms to reflect changes to its services, operating practices or applicable law.

The current version and its publication date will be displayed on this page.

Changes will not retrospectively alter the agreed material conditions of a confirmed booking in a manner that unlawfully reduces the traveller’s rights.

20. Related Policies and Assistance

These Terms should be read together with:

• Cancellation & Refund Policy
• Privacy Policy
• Relevant journey-specific inclusions and exclusions
• Applicable booking confirmation and accepted payment schedule